POSITION TITLE: Banquet Server / Banquet Waiter
REPORTS TO: Banquet Captain / Banquet Manager
POSITION SUMMARY:
The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and out door functions.
Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events.
BANQUET SERVER DUTIES AND RESPONSIBILITIES:
- Review and understand Banquet Event Orders (BEO’s) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
- Read and execute specifications listed on the Banquet Event Orders.
- Attend all pre-shift meetings to ensure events flow smoothly.
- Be in communication with the Banquet Captain regarding any special needs.
- Assist in ensuring that each events are on time as per the banquet event course.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
- Make required adjustments as needed and relay that information to the appropriate personnel.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
- Greet all guests and owners warmly with an appropriate greeting.
- Have a good understanding and able to communicate products and service related query to guests when asked.
- Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
- Delivering Alcoholic and Non alcoholic drinks for service to your customers table.
- Properly open and pour wine at the table side.
- Good knowledge of the rules of Banquet Beverage Control and service.
- Take beverage orders and collect payments where specified.
- Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
- Ensure guest satisfaction throughout the meal service.
- Respond to guest requests in a friendly, timely, and efficient manner.
- Respond to and try to full fill any special banquet event arrangements.
- Ensure each courses are cleared and tables are properly crumbed.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Monitor tableware to ensure it is presentable to guests.
- Monitor and maintain cleanliness, sanitation, and organisation of assigned station and service areas.
- Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
- Ensure proper use, storage of all meeting room equipment.
- Ensure there is proper back up in the event that any equipment is not properly functioning.
- Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
- Pass any information that is needed to the next staff member on duty.
- Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
- If no upcoming events, please have rooms in a readiness position for any possible site inspections.
- Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Ensure that meeting rooms are re-set for next event.
- Adhere to grooming and appearance standards consistently.
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
PREREQUISITES:
Warmth and graciousness with the ability to function in a busy environment. Create stellar guest experiences and flexible availability to work on nights and weekends.
EDUCATION:
Diploma in Hotel Management or equivalent, computer basics and experience in working with Point of sales software, banqueting software or billing software.
EXPERIENCE:
One to two year\’s experience one similar role in up scale hotel with excellent oral and written communication skills.
