- Training rooms should be clean, well ventilated, free from noisy distractions, and provide controlled room temperature.
- Meeting facilities such as conference centres and lodging properties with significant meeting businesses consider these environmental factors as meeting spaces are planned.
- Unfortunately, in many tourism and hospitality organizations, dedicated space for meetings of any type, including training, is not available.
- Instead, trainers must use multipurpose space such as meeting rooms or staff dining areas and sometimes must creatively find space in the dining room or other public access areas.
- Nearby lodging operations including full-service and limited-service hotelsmay have meeting space available at no or little cost, especially if food and beverage services for refreshment breaks and breakfasts or lunches are purchased.
- Proper table and chair arrangements help facilitate training.
- Front of room areas must allow space for all of the trainer’s materials and equipment.
- This can include a table, lectern, markers, whiteboard, flip chart(s), laptop computer, and digital projector (if PowerPoint overheads will be used).
- Other equipment needed can include an Audio or Video Conferencing, Microphones & Speakers, Camera, Control Panel, Internet Connectivity, Interactive Whiteboard, Screen (unless wall – or ceiling – mounted), Projector or overhead transparency projector, and other items necessary for demonstrations, handouts, or other needs.
- Trainers also appreciate ice water or another beverage, so tabletop space for this purpose is also required.
- The traditional classroom style favours interaction between the trainer and the individual trainees.
- Trainees should ideally be able to relocate their chairs for small group activities.
- The modified classroom style allows trainers to walk between trainee tables, and interactive trainee exercises are possible if chairs are relocated.
- The boardroom style encourages all trainees to interact with their peers and with the trainer.
- The large and small group discussion room styles allow, respectively, large or small groups of trainees to participate in interactive exercises.
- An ideal training room setup such as in facilities with dedicated meeting space, a traditional classroom style can be used for lecture and large group discussion, and one or more breakout rooms will be available for small group discussions.
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Effective trainers use a variety of supplemental media to emphasize training points and to maintain the trainee\’s attention. Among the most popular audiovisual tools are flip charts, hard-copy overhead transparencies, videos, and PowerPoint overheads.
Many trainers use flip charts to illustrate training points. If they are used, trainers should:
- Assure that the charts are in full view of all trainees.
- Not talk to the flip chart; maintain eye contact with trainees.
- Assure that there is an ample supply of flip chart pages before the session begins.
- Sometimes, especially in interactive sessions such as brainstorming with trainees, trainers use all of the space on a flip chart and must continue on a separate page.
- Trainers should consider where completed pages will be placed and how, if at all, they will be adhered to a wall to be in full view of all trainees.
2. Other types of training equipment
This can include a table, lectern, markers, whiteboard, flip chart(s), laptop computer, and digital projector, HDMI Cable, LAN Cable, Wifi Internet, Laser Pointer etc.
Other equipment needed can include an Audio or Video Conferencing, Microphones & Speakers, Camera, Control Panel, Internet Connectivity, Interactive Whiteboard, Screen (unless wall – or ceiling – mounted), Projector or overhead transparency projector, and other items necessary for demonstrations, handouts, or other needs.
- Handouts can supplement and enhance training.
- Perhaps a handout contains a brief outline of the training or an exercise to be completed after applicable discussion.
- Alternatively, the trainer may wish to circulate a worksheet to be completed as a sequence of training points is addressed.
- The best use of handouts occurs as the trainer:
- Assures that each handout enhances the opportunities for learning in a way that is more appropriate than other alternatives.
- Proofreads (more than once) to assure that there are no word processing or other errors.
- Assures that multiple handout are in proper sequence.
- Confirms that handouts are brief, well organized, and relevant to the training.
- Confirms that handout information corresponds to training points.
- Allows space for trainees to take notes if desired.
- Trainers should consider when handouts should be circulated (e.g., before or at the beginning of the training session, or when they are discussed).
4. Use of Videos
- Trainers teaching relatively generic topics have an increasingly large variety of off-the-shelf videos available to them.
- Those employed by large tourism and hospitality organizations may additionally have customized videos.
- Before using these tools, trainers should be certain that a video is the most appropriate way to deliver training content.
- Off the shelf videos rarely explain a training concept exactly as the trainer desires.
- Some revision in training content is required or, alternatively, time is needed before and/or after the video is shown to explain differences between the training and video content.
- The timing of the video activity is another concern.
- A video may be so short that its excellent quality is marginalized by the effort required to obtain and set up the equipment. (Note: This is especially so when, for example, video equipment must be rented.)
- Alternatively, longer-than-desired videos require the trainer to judge whether time should be taken from other training or whether only part of the video should be shown.
- The latter problem becomes more significant when a video must be stopped and restarted to eliminate unnecessary material.