Front Office

All you need to know about the Front Office Department
Job Descriptions, Tasks and Checklists, Miscellaneous, Course and Lessons

Department Description

This department performs various functions like reservation, reception,
registration, room assignment, and settlement of bills of a resident guest and
the front office department is considered as the nerve centre of a hotel.

The front-office staff welcome the guests, carry their luggage, help them register,
give them their room keys and mail, answer questions about the activities in the
hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests
have with hotel employees, other than in the restaurants, is with members of the front-office staff.

Job Descriptions
Lessons
Miscellaneous
Tasks and Checklists