Job Description for Bell Boy / Luggage Porter
POSITION TITLE: Luggage Porter / Bell Boy REPORTS TO: Bell Captain / Duty Manger POSITION SUMMARY: Primarily responsible to Greet and welcome all guest to the hotel and relieve guests …
Front Office
This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.
The front-office staff welcome the guests, carry their luggage, help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.
Job Description for Reservation Agent
JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, …
Job Description for Front desk agent in hotels
POSITION TITLE: FRONT DESK AGENT / ASSISTANT REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest\’s stay. …
Job Description for Concierge in a hotel
JOB TITLE: CONCIERGE REPORTS TO: Front Office Manager POSITION SUMMARY: Serves as the guest\’s liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. …
